Terms of Service

Acceptance of Terms

By accessing or using Thinkbench’s website, software platforms, or related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”).

If you are accessing the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not agree to these Terms, you may not use the Services.

Description of Services

Thinkbench provides procurement decision-support software, workflow automation tools, and consulting services, including TrueCost Procurement and related platforms.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will endeavour to provide reasonable notice of material changes where feasible.

Accounts and Access

Access to certain Services requires an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You agree to notify us immediately of any unauthorised use of your account. Thinkbench is not liable for losses arising from unauthorised account access resulting from your failure to safeguard your credentials.

Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of Thinkbench or any third party
• Upload or transmit harmful, malicious, or unlawful content
• Attempt to gain unauthorised access to any system or data
• Interfere with or disrupt the integrity or performance of the Services
• Reverse-engineer, decompile, or attempt to derive the source code of any platform component
• Resell or sublicense access to the Services without our prior written consent

We reserve the right to suspend or terminate access for violations of these provisions.

Customer Data

You retain ownership of all data you provide, upload, or generate through the Services (“Customer Data”). By using the Services, you grant Thinkbench a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the Services.

Thinkbench does not sell Customer Data to third parties. Our handling of personal information is governed by our Privacy Policy.

Intellectual Property

The Services, including all software, design, content, trademarks, and methodologies, are the property of Thinkbench and are protected by applicable intellectual property laws.

Nothing in these Terms transfers any ownership of Thinkbench intellectual property to you. You are granted a limited, non-exclusive, non-transferable right to use the Services as permitted under these Terms.

Confidentiality

Each party agrees to treat as confidential any non-public information of the other party disclosed in connection with the Services. This obligation survives termination of the relationship. Confidential information does not include information that is publicly known, independently developed, or disclosed by a third party without restriction.

Payment Terms

Fees for platform access or consulting services are governed by the applicable order, proposal, or subscription agreement entered into between you and Thinkbench.

All fees are quoted in South African Rand (ZAR) unless otherwise agreed. Thinkbench reserves the right to suspend access for overdue accounts following reasonable notice.

Disclaimers

The Services are provided “as is” and “as available”. Thinkbench makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Platform outputs, recommendations, and reports are provided as decision-support tools. They do not constitute professional procurement, legal, or financial advice. You remain responsible for procurement decisions made using the Services.

Limitation of Liability

To the fullest extent permitted by law, Thinkbench shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Services.

Thinkbench’s total aggregate liability arising from or related to the Services shall not exceed the fees paid by you in the twelve months preceding the claim.

Termination

Either party may terminate access to the Services in accordance with the terms of the applicable agreement. Thinkbench may immediately suspend or terminate access where there is a material breach of these Terms.

Upon termination, your right to access the Services ceases. Provisions relating to intellectual property, confidentiality, disclaimers, and limitation of liability survive termination.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after notice of changes constitutes acceptance of the revised Terms. Material changes will be communicated with reasonable notice where practicable.

Contact

Questions about these Terms may be directed to:

Last Updated: 24 May 2026